For the purpose of these Terms and Conditions the following words shall have the following meanings: “We” “Us” “Our” “RDM Services” “The Company” shall mean RDM Services. “The Customer”, “You”, “Your”, shall mean the person or organisation for whom RDM Services has agreed to carry out works &/or supply materials. “The Goods” shall mean goods and materials. The “Operative”, “Operator” shall mean the representative appointed by The Company.

Privacy Policy

RDM Services respects your privacy. Personal information (i.e name, contact details and address) captured by The Company will be used for the sole purpose of responding to Your request, or to contact You with recent information regarding Your request. Under no circumstances will this information be shared with third parties or used for spam, If you wish to remove or change Your information, We will promptly take action to comply with Your request.

Quotation & Acceptance

By accepting RDM Services quotation by telephone, e-mail or fax, The Customer agrees to be bound by RDM Services Terms and Conditions.

We reserve the right to refuse or decline work at Our own discretion. Where The Company agrees to carry out works for The Customer, these works shall be undertaken by the designated Operative of The Company at its absolute discretion. All prices are subject to an inspection of The Customer’s property and written quotation which shall remain valid for a period of 60 days. On acceptance of a quotation The Customer gives Us permission to order/purchase materials/items required for works as stated within the quotation.

Quotations are based on assessment of the work to be done, and are itemized estimates of all the work to be completed. While every effort is made to quote work as accurately as possible, it is sometimes necessary to include an additional sum in the final account for items and labour, which could not be foreseen at the estimation stage. These items will always be discussed and confirmed with The Customer at the earliest opportunity. RDM Services reserves the right to amend the initial quotation, should The Customer's original requirements change.

Where a quote has been supplied to The Customer, the total amount required in the quote may be revised in the following circumstances:

  1. If after submission of the quote, The Customer instructs The Company (whether verbally or in writing) to carry out additional works not referred to in the original quotation
  2. If after submission of the quote, there is an increase in the price of materials
  3. If after submission of the quote, it is discovered that further works need to be carried out which were not anticipated when the quote was prepared.
  4. If after submission of the quote, it is discovered that there was a manifest error when the quote was prepared

The price is based on The Customer's supplied items being designed for standard UK plumbing and electrical fittings, sizes and ratings. Unless otherwise stated all tiling is assumed to be ceramic, non mosaic and smaller than 20cm square, and of a uniform width and thickness. Spot lights supplied are standard 240v 50w with chrome surround, unless otherwise specified.

For pricing purposes it is assumed there is no asbestos in the property.

The Company shall not be under any obligation to provide a quote to The Customer and shall only be bound by a quote given in writing to The Customer & signed by an authorised representative of The Company. The Company shall not be bound by any quotes given verbally or in which manifest errors occur.

If it is deemed impossible for Us to commence works on a previously agreed quotation, We will supply You with a new free of charge quotation, which You can review and choose to accept or decline. If You wish to decline the updated quote, there will be no charge payable by You.

Where it is deemed impossible to continue works that have already been commenced at Your Property due to no fault or consequence of Our own, and where materials have already been purchased by Us, the cost of all materials will be the responsibility of The Customer.

Timescales are estimated and dependent on material and labour availability. Time frames given in days are working, rather than calendar days, and assume unimpeded access and scheduling of works.

The Customer is not permitted to commission the works referred to in this estimate or any works directly with a RDM Services Employee or Contractor; irrespective of whether the Employee or Contractor has been paid or works actually commenced.

The Customer is not permitted to discuss pricing issues with the team on site, unless prior written authorisation has been given by RDM Services.

The Customer has confirmed and taken responsibility that all walls to be moved or new doorways made through walls, are non load bearing, and has gained the relevant planning permission, building control and party walls approvals.

We will use reasonable endeavours to complete the services, in accordance with the time estimate given, but any such time shall be an estimate only, and time shall not be of the essence of this agreement. We shall use all reasonable endeavours to observe all health and safety rules and regulations and any other reasonable security requirements that apply at The Customer’s property and that have been communicated to Our Operator.

If The Customer delays the agreed start date or works once in progress for any reason, a suspended works charge is payable, pro-rata for the man days delayed, as well as any associated material costs.

A cancellation charge of £100 + VAT will be incurred for cancellation of all works if cancelled less than 24 hours prior to the works commencing.

This cancellation charge does not include the repayment of materials purchased by The Company for the completion of works for which The Customer will be responsible for payment of in the event of a cancellation.


The Company shall provide all equipment, supplies, products and other materials required to carry out the service unless agreed otherwise with The Customer. The Customer must provide running water and electricity at the premises where the service takes place.

Depending on the time taken to perform the Services, We may leave certain tools and equipment at The Customer’s property. If there is any particular area You wish Us to store these please advise the Operator. The Customer must take reasonable steps to ensure the security of any tools and equipment stored at the Customer’s property and ensure that children do not have access to them. All right, title and interest in hire tools and equipment remain with Us and The Customer will be responsible for payment in the event of a cancellation.

In the event that The Customer requires Goods and Services to be supplied in a shorter period of time than originally agreed The Company may at its discretion employ persons outside normal working hours to meet The Customer’s requirements. The additional charges incurred thereby shall be paid by The Customer in addition to the quoted price. In the event that the customer agrees to supply goods to The Company by a specified date, additional costs will be charged if the works schedule is forced to change as a result of late delivery.

The Company shall use its best endeavour to supply Goods and Services upon the dates specifically agreed in writing between The Company and The Customer but in the event of The Company being unable to meet such dates no claim shall arise against The Company by The Customer.

Unless otherwise agreed in writing no Goods supplied by The Company to The Customer are on sale or return or sample basis; no Goods once delivered may be returned to The Company without prior authority of The Company unless The Goods are accepted by The Company to be defective in some way. In the event of a return being authorised by The Company. The Company shall have the right to charge carriage to and from the delivery location and a handling charge of up to 20% of the value of The Goods.

The Customer shall endeavour to ensure that the Goods once delivered to The Customer shall be stored in appropriate conditions. The Company shall not be responsible for any change in the content of the Goods due to storage in unsuitable conditions.

In the event that goods are supplied by The Customer to The Company, The Customer agrees to provide The Company with the manufacturers installation specifications. Furthermore, if the goods malfunction after the safe and specified Installation by The Company, The Customer takes full responsibility for the goods with any discrepancies taken to the suppliers or manufacturers. Additional charges will apply pro-rata for the removal and re instating of such items.

The Company shall endeavour to supply goods to the specified size and colour but shall not be responsible for any minor variations in size colour and texture or general wood/ stone quality. Timber and stone being natural products. Variations in colour texture and grain are to be expected.


On booking quoted works with Us, We reserve the right to request debit or credit card details to confirm/ secure Your booking. We also reserve the right to request 25% deposit for these works. A second payment 25% of the final cost will be requested half way through the estimated project duration. The final 50% balance will be due upon practical completion. We will send an invoice out for the final payment. If We do not receive any notification or communication with regards to final payment, this amount will be deducted from the card details provided by The Customer when booking is secured. A VAT receipt will be provided to The Customer once full payment has been received. Method of payment must be agreed prior to work commencing. Payment methods accepted - Direct funds transfer, Cash, Cheque. We understand and will exercise Our statutory right to interest and compensation for debt recovery costs under the late payment legislation if We are not paid according to agreed credit terms. If insufficient funds are available on completion of the works, we shall require you to place in funds to enable us to deduct our charges on completion. Please note that within Insurance claims, We cannot claim from insurance on The Customer’s behalf. The Customer is responsible for payment of all works whereupon they may claim back insurance.

We will inform you if any extra unforseen work becomes necessary- for example, due to unexpected and/or time consuming difficulties. We will also inform you in writing of the estimated costs of the extra work before incurring extra costs. We will attempt to agree an amended charge with you. If we cannot reach agreement, we will do no further work and charge you accordingly for work done to date.

Payments subsequent to a dishonoured cheque must be made in cash or by bankers draft. Works will be suspended until overdue payments are received and cleared. Late payments will be subject to an interest charge of 5% above Bank of England base rate. Payment of the deposit signifies your agreement of the contract including these Terms and Conditions.

All RDM Services prices are subject to VAT at the current rate.

Claims/ Guarantee

We accept no responsibility for damage to personal belongings, furniture or carpets within the property. Such items should be removed by the property owner prior to the start of work including access areas. We also advise that all valuables are removed from site; building sites can be prime targets for theft. Should our workmen be requested to move any furniture or possessions, it is at the owner’s risk. This may be chargeable and could affect the estimate time of completion. No refund claims will be entertained once the works have been completed. Within reason We will endeavour to rectify discrepancies reported to Us.

These Terms and Conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instruction in writing signed by Our authorised Representative and You. Our Terms and Conditions shall prevail over any Terms and Conditions used by You or contained, set out or referred to in any documentation sent to Us by You. By entering into a contract with Us, You agree irrevocably to waive the application of any of these Terms and Conditions.

We shall have no liability to the Client under this agreement if We are prevented from or delaying in performing Our obligations under this agreement or from carrying out or business by acts, events, omissions or accidents beyond Our reasonable control, including strikes, lock-outs or other industrial disputes (whether involving Our workforce or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or sub-contractors.

RDM Services guarantees all work for the period of twelve (12) months. The guarantee period starts from date of completion agreed by The Customer.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the relevant United Kingdom law, and by agreeing to them are bound by them. The Customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.

RDM Services
VAT Registration No. 150 4772 23